Product updates

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What’s new in v1.3.0

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🔧 External API Tools - Full HTTP Method Support

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What’s Changed

• GET - Retrieve data from APIs
• POST - Create new resources
• PUT - Update existing resources completely
• PATCH - Partial updates to existing resources
• DELETE - Remove resources

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How to Use

1. Navigate to the Tools Section in your dashboard
2. Create or edit an External API Tool
3. Select your desired HTTP method from the dropdown
4. Configure the tool parameters as needed
5. Attach the tool to your assistant

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📚 Knowledge Base Optimization

• Enhanced Query Processing - Optimized algorithms for faster knowledge base searches and more accurate results
• Advanced Indexing - Improved indexing mechanisms that reduce response times and enhance search relevance
• Better Scalability - Enhanced performance for larger knowledge bases with more documents and data

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🎤 ElevenLabs Configuration Enhancement

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New Configuration Field

// New configurable field in ElevenLabs TTS settings
optimizeStreamingLatency: Number // Range: 0 (max quality) to 4 (max speed)

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Configuration Details

• Field Name: optimizeStreamingLatency
• Value Range: 0 to 4
• New Default: 0 (previously managed internally with value 3)
• Configuration Methods:
  • Dashboard UI toggle
  • API configuration support

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Latency Optimization Levels

• 0 - Maximum quality, higher latency (recommended for most use cases)
• 1-2 - Balanced quality and latency
• 3 - Previous default - good balance
• 4 - Maximum speed, optimized for real-time interactions

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📊 Per-Turn Latency Metrics

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New Metrics Available

• Audio Packets latency
• Voice Activity Detection (VAD) latency
• Speech-to-Text (STT) processing time
• Total user turn processing duration

• Large Language Model (LLM) response generation time
• Text-to-Speech (TTS) processing duration
• Total assistant response latency

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Where to Find These Metrics

1. Debug Mode Dashboard
   • Enable Debug mode from your profile or by clicking the Interactly.ai logo
   • Click on individual user or assistant messages in Call Logs
   • View detailed timing breakdowns for each interaction
2. Webhook Integration
   • Available in webhook subscription message events
   • Real-time access to latency data for your applications
   • Perfect for monitoring and analytics systems

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Use Cases

• Performance Optimization - Identify bottlenecks in conversation flow
• Quality Monitoring - Track response times across different configurations
• Analytics Integration - Export timing data to your monitoring systems
• Debugging - Diagnose latency issues in real-time conversations

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🛠️ Bug Fixes and Improvements

• Resolved minor issues affecting call stability and user experience
• Various UI/UX refinements for better user interaction

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What’s new in v1.2.0

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🔧 Stability Improvements

• Enhanced system reliability with comprehensive bug fixes and performance optimizations
• Resolved known issues that were impacting call quality and user experience
• Improved error handling and recovery mechanisms across the platform

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🎨 UI Enhancements

• Refined user interface elements for better visual consistency and usability
• Updated component styling and layouts for improved user experience
• Enhanced accessibility features and responsive design improvements

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🎙️ Noise Suppression Configuration Updates

// ❌ Removed - These fields are removed completely and no longer supported
noiseSuppressor: Boolean
noiseSuppressionKnob: Number

// ✅ NEW - Enhanced noise suppression configuration
noiseSuppressorConfig: {
  enabled: { type: Boolean, default: false },
  suppressBackgroundNoise: { type: Boolean, default: true }, // MVNS flag
  suppressBackgroundVoice: { type: Boolean, default: false }, // BVS flag
  digitalGainControl: { type: Boolean, default: true }, // DGC flag
  knobValue: { type: Number, default: 100 }
}

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Configuration Options Explained

• enabled - Master toggle for noise suppression functionality
• suppressBackgroundNoise - Controls Multi-Variate Noise Suppression (MVNS) to filter out ambient sounds
• suppressBackgroundVoice - Controls Background Voice Suppression (BVS) to minimize interference from other speakers
• digitalGainControl - Controls Digital Gain Control (DGC) for automatic volume adjustment
• knobValue - Fine-tune suppression intensity from 0 (minimal) to 100 (maximum)

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Migration Guide

{
  noiseSuppressor: true,
  noiseSuppressionKnob: 80
}

{
  noiseSuppressorConfig: {
    enabled: true,
    suppressBackgroundNoise: true,
    suppressBackgroundVoice: false,
    digitalGainControl: true,
    knobValue: 80
  }
}

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🛠️ General

• Performance improvements and system optimizations
• Enhanced logging and monitoring capabilities
• Security updates and compliance improvements

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What’s new in v1.1.0

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📞 Caller ID Fix for Outbound Forwarded Calls

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🎨 UI Enhancements

• Call Logs: Error Commands/Utterances are now visually highlighted in red for quick identification.
• Customer Logs: Updated layout and improved readability for streamlined troubleshooting.
• Assistant STT Configuration: UI support added for Deepgram Flux model configuration.

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🗣️ Assistant Behavior Enhancements

• Added support for <nonInterruptible> tag to ensure uninterrupted prompt/audio playback by the assistant.
• Webhook listeners now emit LLM error events, allowing better error tracking and observability.

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📚 Knowledge Base

• Pagination and search capabilities added within the assistant’s Knowledge Base for faster navigation and scaling with larger datasets.

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🔄 Integration & Automation

• Support added to run cadence flow using Microsoft integration.

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📘 API Docs Optimizations

• Improved API documentation layout and navigation for easier reference.
• Certain API URLs have been updated to new paths. If you have bookmarked API endpoints, please review and update them accordingly.

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🛠️ General

• Multiple bug fixes and performance improvements across the platform.

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What’s new in v1.0.0

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1. Enable Debug mode (see Enable Debug mode section below)

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2. TTS — new audio cache scopes (assistant & team) + clip deletion

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3. Campaign Webhooks

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4. Twilio SMS — Inbound & Outbound

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5. Vonage Number management

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6. Fixed: missed tool calls and trailing messages

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7. Stability & performance improvements

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Enable Debug mode

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How to enable Debug mode

1. From the logo — Click the Interactly.ai logo at the top-left corner.
2. From your profile — Click the Profile icon at the top-right and toggle Debug mode ON.

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Debug info in Call Logs

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Assistant utterance metrics

• AI: 1093 ms — Time taken by the LLM to generate the response.
• TTS: 356 ms — Time taken by the TTS engine to generate the audio clip.
• AD — Audio Duration of that particular clip.

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User utterance metrics

• AD — Audio Duration of the user’s spoken input.
• VAD: 6 ms (Voice Activity Detection) — Time the STT vendor waited after receiving the final word.
• AVAD: 800 ms (Additional Voice Activity Detection) — Extra waiting time configured at the Assistant level under Advanced → Start Speaking Plan → Smart Endpointing OFF.

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Accessing Meta Info — Assistant utterances

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Key fields in meta info

• command — Indicates whether the action is Play or End.
  • End signals the call termination.
• messageId — Unique ID for the Assistant’s utterance.
• userMessageId — The ID of the corresponding user message that triggered this response.

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AI Meta fields

• finish_reason — Can be stop, tool_calls, or length.
  • stop: Response finished naturally.
  • length: Token limit reached.
  • tool_calls: Model triggered a tool/function.
• queue_latency — Time the request waited before model processing started.
• response_latency — Time the model took to generate the response.
• trailing_messages — Last 6 utterances passed to the LLM for context.

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Other useful fields

• audioDuration — Duration of the generated audio clip.
• isBargein — Whether the utterance was interrupted.
• isCachePlaying — true/false; indicates if the clip was played from cache or generated fresh.
• model / vendor — The TTS model and vendor used.

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Accessing Meta Info — User utterances

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Important fields

• messageId — ID of the user message.
• previousBotMessageId — ID of the last Assistant response before this message.
• skippedBotMessages — List of interrupted Assistant messages skipped due to this utterance.
• confidence — Confidence score returned by the STT engine for this transcript.